Privacy Policy | Royal Medic Solution

This Privacy Policy is provided as a general reference for visitors to the Royal Medic Solution website. Because medical transport involves sensitive patient health information, we recommend that this policy be reviewed by qualified legal counsel to ensure full compliance with the data protection laws applicable in your jurisdiction (including, where relevant, GDPR, UAE data protection law, and Jordanian data protection law) before formal publication.

1. Introduction

Royal Medic Solution ("we," "us," or "our") provides worldwide medevac and air ambulance services. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit our website, submit a mission request, or otherwise interact with us.

2. Information We Collect

We may collect the following categories of information:

Contact information: name, phone number, email address, and location, provided through our contact form or by phone.
Patient and medical information: details you choose to share about a patient's condition, diagnosis, medical history, or transport requirements, submitted in order to arrange a mission.
Technical information: browser type, device information, and general usage data collected automatically when you browse our website.

3. How We Use Your Information

We use the information we collect to:

Assess and coordinate medevac, air ambulance, and related medical transport missions.
Respond to inquiries and provide quotes for services.
Communicate with you regarding an active or prospective mission.
Comply with applicable medical, aviation, and legal regulations.
Improve our website and services.

4. How We Protect Sensitive Medical Information

Given the sensitive nature of patient health information, we limit access to such data to the medical and operational personnel directly involved in coordinating a mission. We take reasonable administrative and technical measures to protect this information; however, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

5. Sharing of Information

We may share information with third parties directly involved in a mission, including receiving hospitals, ground ambulance providers, aviation service providers, and relevant regulatory or customs authorities, solely for the purpose of coordinating and completing patient transport. We do not sell personal or medical information to third parties.

6. Data Retention

We retain personal and medical information for as long as necessary to fulfil the purposes described in this policy, including any period required to comply with legal, regulatory, or record-keeping obligations relevant to medical transport services.

7. Your Rights

Depending on your jurisdiction, you may have rights to access, correct, or request deletion of your personal information. To exercise these rights, please contact us using the details below.

8. Cookies

Our website may use basic cookies or similar technologies to support core functionality and understand general usage patterns. You can control cookie preferences through your browser settings.

9. Changes to This Policy

We may update this Privacy Policy from time to time. The "Last updated" date at the top of this page reflects the most recent revision.

10. Contact Us

If you have questions about this Privacy Policy or how your information is handled, please contact us at firasalkurdi@gmail.com, by phone in the UAE at +971 50 720 6633, or in Jordan at +962 77 733 6623.